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At Liberty Insurance, we are fully committed to supporting our customers, employees and partners during this exceptional time.

As the situation regarding COVID-19 continues to evolve both locally and globally, we should all act responsibly and take appropriate precautions. If you have concerns about your insurance policy with us as a result of COVID-19 and have any questions, please be assured that we are here to help you.

We are available to assist through all of our contact channels; website, webchat, email or by phone. You can access all of our contact details here.

Please take note of the following important information:

Whilst we remain open for business, we have decided to close all of our office locations so as to protect our staff as best as possible. Therefore, we will not be receiving any inbound post and we are unable to accept cheque/postal order payments. Please call or webchat with us to discuss our other payment methods to ensure your insurance is active.

When sending us any documentation, please do so by using the below relevant email addresses, with reference to your policy or claim reference in the subject line:

Policy Documentation
E.g. No claims bonus, named driving experience, proposal forms, supplementary questionnaires, additional driver forms or any other policy related documentation applicable

E.g. For processing of any insurance claims 

Data Access Requests    
E.g. Data privacy queries, concerns or data subject right requests

We will continue to communicate with our customers if there are any other changes which may impact our service to you. 

Our Home Emergency and Breakdown Assistance Teams are currently operating as normal, you can find their contact details here.
Please remember that you can avail of many online services by visiting the Manage My Policy section of our website here – this is the quickest way to complete many transactions.

If you have any urgent enquiries, our webchat team accessible through our website is where you will get the quickest response. However if you would like to speak to a member of our team click here for our contact details. Please note you may experience some delays.

We encourage all our customers to stay up to date through official sources such as the HSE and the World Health Organisation.