Find anything about our products and services, search for documents, information on quotes, premiums, discount and renewing your policy.

Online Security & Safety

Since the start of the Coronavirus outbreak, more and more people are transacting their personal business online. Here at Liberty Insurance, your online security is important to us. We’d like to help you recognise a suspicious text or email if you receive one and make sure you have the information you need to recognise a genuine communication from Liberty Insurance.

Smishing and Phishing?

Fraudsters may send text or emails that look like they have come from Liberty Insurance, or another trustworthy source like your bank. These emails and texts may attempt to trick you into revealing personal information such as account details, usernames, passwords, pin numbers, etc. 

This is called a ‘phishing’ email or a ‘smishing’ text.

Often these communications can seem genuine and convincing. Phishing emails may look like other similar communications you have received from your service provider; smishing texts might appear in a thread of genuine messages. 

So, how can you recognise a suspicious communication?

There are some common elements that may help you to recognise a fraudulent text or email. The message might:

  • Arrive without context or out of the blue
  • Come from a sender that you don’t recognise 
  • Claim your account or policy has been compromised in some way
  • Include a request to “verify”, “update” or “reactivate” your account
  • Reference money or making a payment that seems unusual
  • Ask you to click on a link or call a number which is unfamiliar 
  • Create a sense of urgency or time pressure to take action
  • Contain an attachment that doesn’t seem necessary
  • Contain poor grammar or spelling
  • Come from an email address or text sender that looks plausible (but check closely for misspellings or unusual addresses)

Communications from Liberty Insurance

There are some things you can check to determine if a message is genuinely from Liberty Insurance. Ask yourself:

  • Does this email/text make sense in terms of my interactions with Liberty (eg is my policy due for renewal? Have I missed a direct debit payment?)
  • Does it look and sound like other communications I have received from Liberty Insurance?
  • Is the information relevant to me?

What to do if you’re not sure

If you suspect you’ve received a phishing email or smishing text, do not reply to it or share policy numbers, passwords or other personal information. Consider deleting the suspicious message in case you come back at a later date and open it by mistake.

If you are not sure if a Liberty Insurance communication is genuine, we can check for you. Email our team at Please do not attach the suspicious email/text – please explain the issue or attach a screenshot of what you have received if possible.

Visit for more information on staying safe online. And please check back as we will update this page with relevant information.