Emergency at home? Don’t worry. Here’s what to do.
When things go wrong at home – fire, burglary, storm, flood etc, it can be a difficult time. But we’re here to help you, whatever time of the day or night it is.
Please read your policy booklet to see if you have home emergency assistance. If so, this means if there’s an emergency at home, we’re here to help you 24 hours a day, 365 days a year.
Here’s a list of what qualifies for Home Emergency Assistance:
- emergency plumbing;
- blocked drains and toilets;
- internal electrics;
- roof damage;
- external glass;
- locks and keys.
All you have to do is pick up the phone
If anything has gone wrong with any of the above, all you need to do is call our Freephone Home Emergency number 1800 209 300 at any time of the day or night. If possible, have your policy number to hand.
And we’ll do the rest
For general home claim queries, call us on 1850 85 8530. We’ll appoint a dedicated person to manage all aspects of your claim and they will explain the next steps to you. Their first job will be to put you in touch with the right tradesmen you need to get things fixed.
The same claims advisor will be with you for the whole claims process, from start to finish, and will keep in touch with you throughout to let you know what’s going on.
You may be wondering
• What am I covered for exactly?
Home emergency assistance covers the cost of the call-out, labour and materials up to €250 for each emergency and up to three emergencies within any one period of insurance.
• Will it affect my no-claims bonus?
If you make a claim under home emergency assist, it will not affect your no-claims discount.
• Where can I see the fine print?
You can download the home insurance policy document in full here.
In some cases we will appoint a loss adjustor to act on our behalf. We will let you know if we do this.
Our priority is to make sure that your claims experience is fair, efficient, prompt and transparent.