Expert Customer Care

Your Guaranteed Repair Network

If you have Comprehensive Insurance and choose to use our Guaranteed Repair Network service, your Personal Claims Handler will help you with every aspect of the repair process and will:

  • Arrange an appointment for you with a Guaranteed Repairer
  • Arrange a courtesy car for you
  • Deal directly with your garage and agree estimates. The Repairer will then forward the bill directly to Liberty Insurance for payment

That’s Insurance the way it should be.

Also includes:

  • After an accident
  • 24hr Claims Helpline
  • Excellent Service
Quality Assurance

After an accident

You can choose to bring your vehicle to one of our guaranteed repairers to be assessed and the next steps will be discussed with you. All repairers have been carefully chosen for their expertise and high standards.

24/7 Claims Assistance Helpline

24hr Claims Helpline

Had an accident? Call our 24-hour claims helpline and you will be assigned a Personal Claims Handler who will manage your claim.

Expert Repairs

Excellent Service

When you’ve gone through the stress of a car accident, the last thing you want is to have any additional headaches getting your vehicle repaired. Our nationwide Guaranteed Repair Network and Irish based Claims Handlers are in place to provide high quality vehicle repairs to help get you back on the road as quickly and as easily as possible.

They are very quick in replying to my claim and were helpful and polite Jacqueline – Courtown, Co. Wexford

Locate your nearest Liberty Insurance Guaranteed Repairer:


liberty claims guaranteed repair best in class

You get Guaranteed Repairers

  • You’re looked after by experts
  • You get quality assurance; all Guaranteed Repairers are subject to quality control checks
  • You get peace of mind. The majority of our Guaranteed Repairers hold Certified Steel Standard (CSS), the highest accreditation available in Ireland. In addition, many of our Guaranteed Repairers retain manufacturer approval

Your guarantee

Your guarantee

  • The repairs are guaranteed by the Guaranteed Repairer for the length of time the vehicle remains in the customer’s ownership
  • The Repairers guarantee covers the labour, parts and materials used by the Guaranteed Repairer in the course of repairing the vehicle damages

A nationwide Repair Network

A nationwide Repair Network

  • With a nationwide network of 42 Guaranteed Repairers we offer a pickup service within a 50km radius. Our Guaranteed Repairers are there to provide you with excellent customer service and quality repairs

Your courtesy vehicle

Your courtesy vehicle

  • A courtesy vehicle will be provided for the duration of repairs. A free “taxi” service or vehicle collection and drop-off can be provided by one of our service providers if required

Also includes:

  • Returned to the road
  • A great service
  • A flexible service
Returned to the road

Returned to the road

  • A strong partnership between Liberty Insurance and your Guaranteed Repairer means if your car is repairable it will be repaired and returned as soon as possible

A great service

A great service

  • Once repaired, your vehicle will be thoroughly cleaned, inside and out, before being returned to you

A flexible service

A flexible service

  • Your repairer will collect and return your vehicle, within a 50km radius

Very easy to deal with and call centre staff are very patient and helpful John – Carlow Town, Co. Carlow