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Change of Non-Geographical Phone Numbers

What’s happening?

Due to changes being introduced by the Commission for Communications Regulation (“ComReg”), we are replacing our phone numbers that start with 1850 and 1890. These are known as non-geographical numbers (NGN’s).

1850 and 1890 numbers will be withdrawn and no longer available for customers to use after 31 December 2021. We are replacing the old numbers with freephone, 1800 numbers. 

How will I contact Liberty?

We have updated our numbers to 1800 prefix. This means it will be free to contact us. both number are operating now but from January 1st 2022, only the new 1800 number will work. 

Where can I find the replacement numbers?

A full list of all of our number changes can be found below.

What happens if I call an 1850 or 1890 number now?

If you call an 1890 or 1850 number from now until December 31st, 2021, you will still get through to us. However, after this date it will not be possible to reach us on these numbers. 

Our replacement numbers are already live, and we encourage you to use them straight away.

Will there be any change in cost when I ring the replacement number?

Calls to the replacement numbers are now free whether you call from a mobile or landline.

Where can I see the new numbers?

Below you can find our old 1890 numbers with their replacements indicated: 

Old Number Contact    New Number 
1890 891 890 Customer Service1800 891 890 
1850 858 530 Claims Support1800 771 800 
1890 944 412 General Queries1800 944 412 
1890 944 410 Windscreen Repair1800 944 435 

Get the contact information for the right team