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What is a paperless mandate?

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A paperless mandate is where you give your permission for us to collect instalments from your bank account without the need to physically complete a direct debit mandate form and return it to us. It is used to make the process of setting up a direct debit quicker and easier.

If you wish to set up a direct debit using a bank account which is in the name of the policyholder's spouse, civil partner, parent or child, we can still accept the payments, but we will need the account holder to sign a mandate, which we will send to you.

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