Your Policy - Features and CoverCommon to all Policies Is there an excess on the policy? How do I renew a policy? What do I do if I want to cancel my policy? I have received my renewal premium and my rate has increased. Can I do anything to reduce my premium? When will I receive my documents? Who do I contact if I want to make changes to my policy? Motor Cover What is a policy excess?Is there an excess on the policy?How do I renew my policy?Who do I contact if I want to make changes to my policy?What do I do if I want to cancel my policy?Are there any additional charges in the price?What is a named driver experience?What is the no claims acceptance criteria?Can I earn a no claims bonus as a provisional licence holder?Does my policy include Open Drive?Does my policy include breakdown cover?Is windscreen cover available?Can I temporarily add a driver onto my policy?Am I covered to drive other vehicles? Am I covered to drive, unaccompanied, on a learner permit?Am I insured to drive/ride even though I have not yet received my documents?My vehicle has modifications, or I am thinking of having it modified. Will this affect the price?Can I use my no claims discount on more than one policy?Will the contents of my vehicle be covered?Home Cover Is there an excess on the policy?Who do I contact if I want to make changes to my policy?How do I renew my policy?Who can be a joint policy holder?Is this a "new for old" policy?What is Emergency Home Repair?What are "valuables" in home and contents insurance?Are there any additional charges in the price?When will I receive my documents?I use my home for business. Am I still covered?Why would I need extra pedal cycle cover?What do I do if I want to cancel my policy?Renewals Who do I contact if I want to make changes to my policy?How do I renew a policy?What is a policy excess?I have received my renewal premium and my rate has increased. Can I do anything to reduce my premium?What do I do if I want to cancel my policy?The ‘last year’s annual premium’ noted on my renewal documents is not what I actually paid last year- why?No Claims Discount What is a named driver experience?What is a "no claims discount"?What is a "protected no claims discount"?Can I earn a no claims bonus as a provisional licence holder?Can I use my no claims discount on more than one policy?What is the "no claims" acceptance criteria?What do I do if I want to cancel my policy?Requesting Documents Can my quote be sent to me?When will I receive my documents?How do I request a replacement Certificate of Insurance?How do I request a household Indemnification Certificate?I need a copy of my no claims bonus, how do I request this?If I require a Letter of Indemnity for my employer how can I request this?I have been named on a Liberty Insurance policy and require proof of this. How can I request this?Find an answer to your question by topic Getting InsuredInformation on quotes, premiums, discounts and renewing your policy. See more Your PolicyQuestions about your current policy and what you're covered for. See more Making PaymentsInformation of payment, including Direct Debits, additional charges and missed payments. See more Claims & EmergenciesHow to get help or assistance when something goes wrong, including questions about the claims process. See more Documents & Policy ChangesLearn about making changes to an existing policy or requesting documents. See more FleetQuestions about our fleet policies. See moreNeed contact details for an emergency or support? Contact Us
