Making a claim sounds like a lot of hassle, but we’ve worked really hard to make it as simple as possible.

• When you ring us, we’ll assign you a dedicated Claims Buddy who’ll take you through the claim process and work with you until the claim is resolved
• We’re at the end of a phone line 24 hours a day, every single day of the year - even when you’re abroad
• We promise to deliver a speedy and a fair resolution, with 96% of claims settled without hassle or fuss
• Our claims service is open and transparent and is all about getting you sorted - without any drama

Part of that claims service is responding quickly when you need us most, so it's good to know that 94% of claims-related calls are answered in less than forty seconds. Pretty quick, we hope you’ll agree. And don't forget that if it suits you better, you can simply email our dedicated Motor and Household teams.

There’s never a good time to have a motor accident or a breakdown, but it’s good to know that if the worst should happen, help is available. If you have selected Breakdown Assistance as part of your policy, you will be able to avail of our 24/7 Breakdown Assistance without affecting your No Claims Bonus! 

And, if something more serious than a breakdown happens and you need to make a claim, a dedicated claims buddy will manage this for you