Liberty Insurance Claims

When you're in need of help, nothing feels better than knowing that you have a friend in your corner. So whether you need to report a Motor or Home claim, get roadside assistance, or learn more about the claims process, your dedicated Claims Buddy is ready to come to the rescue, acting as your point of contact right throughout the claims process. And with his or her help, you can become one of the 97%* whose claim we settle without hassle or fuss.

We take care of everything so YOU don't have to.

We take care of everything so YOU don't have to.

Making a claim sounds like a lot of hassle, but we’ve worked really hard to make it as simple as possible.

  • When you ring us, we’ll assign you a dedicated Claims Buddy who’ll take you through the claim process and work with you until the claim is resolved
  • We’re at the end of a phone line 24 hours a day, every single day of the year - even when you’re abroad
  • We promise to deliver a speedy and a fair resolution, with 97% of claims settled without hassle or fuss
  • Our claims service is open and transparent and is all about getting you sorted - without any drama

Part of that claims service is responding quickly when you need us most, so it's good to know that 94% of claims-related calls are answered in less than forty seconds. Pretty quick, we hope you’ll agree. And don't forget that if it suits you better, you can simply email our dedicated Motor and Household teams.

They helped me with everything to do with my claim and that gave me peace of mind when I didn't know where to start Robert – Cahir, Co. Tipperary
Car Insurance Claims | Car & Motor Insurance | Liberty Insurance Ireland

Motor insurance breakdowns and claims

There’s never a good time to have a motor accident or a breakdown, but it’s good to know that if the worst should happen, we’re ready and waiting to spring into action and get you sorted as quickly and as hassle-free as possible.

  • You can call on 24/7 Breakdown Assistance – without affecting your No Claims Bonus! 
  • And if something more serious than a breakdown happens and you need to make a claim, a dedicated claims buddy will manage this for you

Home insurance emergencies and claims

A home insurance claim can be about the big things – like a burst pipe or a damaged roof – or about the small things like locking yourself out of your home. But either way, we’re at the end of a phone 24/7. And if you need to make a claim, a dedicated claims buddy will talk you through every step of your Home Insurance claims journey and we’ll have you sorted in no time.

When dealing with Liberty Insurance everything was made so easy, from arranging the break down truck to repairs. It was a pleasure to deal with your staff they were so helpful Patrick - Mahon, Co. Cork

*Based on the number of claims closed versus complaints received for claims registered and closed as of December 2018.