Liberty Insurance Claims

Whether you need to report a Motor or Home claim, get roadside assistance, or learn more about the claims process, we’re here with you every step of the way. When you purchase your policy with Liberty Insurance, you want to know you’ve got insurance the way it should be. That includes when you have to make a claim. We’re proud to say that 97%* of all claims are settled without hassle or fuss. Our claims service is designed to minimise the impact on your life as much as possible.

24/7 Claims Assistance

When you need us, we’re here

We understand that when you make a claim you need:

  • Dedicated 24/7 claims assistance, even when you’re abroad
  • A speedy and a fair resolution
  • An open and transparent claims service

Part of that service is responding quickly when you need us: 90% of claims related calls are answered in less than twenty seconds at Liberty Insurance. Alternatively you can email our dedicated Motor and Household teams.

They helped me with everything to do with my claim and that gave me peace of mind when I didn't know where to start Robert – Cahir, Co. Tipperary
Motor Insurance Claims

Motor Insurance Claims

You plan a weekend away with the family, pack up the car, hit the road ready for a good time, and promptly get rear-ended. There’s never a good time for you to have an accident or a breakdown, but regardless of when it happens, Liberty Insurance will be on hand to provide you with the assistance you need including:

  • A Personal Claims Handler to manage your claim
  • 24/7 Breakdown assistance that doesn’t affect your No Claims Bonus

Home Insurance Claims

You’ve lost your keys, there’s a burst pipe inside and it’s pouring water onto your favourite rug. Hopefully this scenario will never happen but you know that if it does we’re here to help you through this, or any other Home Insurance claim you have. We’re on hand 24/7 to offer assistance throughout the claims process. That’s Home Insurance, the way it should be.

When dealing with Liberty everything was made so easy, from arranging the break down truck to repairs. It was a pleasure to deal with your staff they were so helpful Patrick - Mahon, Co. Cork

*Based on the number of claims closed versus complaints received for claims registered and closed in 2016.