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Motor Insurance Claims

No matter how good or how careful a driver you are, accidents can happen to the best of us. But don’t worry – if the worst should happen, we’re right here waiting to get you motoring again with no hassle and no unnecessary delays. And to make things even easier, a dedicated Claims Buddy will deal with you every step of the way, so you’ll always have a friend in your corner.


Reporting a Claim

No matter when it happens, we’re ready and waiting to spring into action to sort your claim – 24 hours a day, every single day of the year. You can check in advance what’s covered by downloading your policy booklet. Then, when you're ready to talk to us, your dedicated Claims Buddy will talk you through the claims process, making it as pain-free as possible and staying with you right through the process until your claim is settled.

Or if you prefer, you can email our dedicated Motor claims team.


Windscreen Repair*

Whether it's a chip from a stone or an accidental knock to your windscreen, our Comprehensive motor policies have you covered – without affecting your No Claims Bonus.

[*] Windscreen Replacement Excess applies should your windscreen be deemed unrepairable by the glass technician. You pay the first amount as outlined in your policy schedule and we pay the rest.


Breakdown Assistance*

If your vehicle breaks down or just refuses to start, we’re here to get you motoring again as soon as possible. In most cases, we’ll be with you in less than an hour. All our private motor policies come with breakdown assistance and home start as standard so even if you break down in your driveway, we’ll be there.

* Windscreen and breakdown cover do not apply on Commercial Vehicle policies


European Cover

With more and more of us taking our car abroad for the holidays, it’s great to know that we’ll extend your cover to the same level you use at home. We provide the minimum cover you need by law to use your car in any EU country - or any other country which has made arrangements to meet the minimum insurance requirements of the Commission of the European Union. The cover lasts for up to 93 days. While you are using your car abroad however, driving other cars and breakdown assistance do not apply.


Guaranteed Repair Network

When you’ve got over the distress of seeing your pride and joy damaged, the last thing you want is to have any additional headaches having your vehicle repaired. But don’t worry - with a Comprehensive policy, you can call on a Guaranteed Repair Network that will help get you back on the road as quickly and as easily as possible.
If it's handier for you, you’re free to select your own garage and we will liaise with them directly. Sorted!

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Making a Claim

With Liberty Insurance you get Car Insurance that is ready for the real world. And that includes getting the help and support of a dedicated Claims Buddy when you’re making a claim. Your Claims Buddy will stay with you right throughout the process until your claim is sorted.


What happens if I am involved in an accident?

If you’ve been in an accident, call us at any time of the day or night, 365 days a year. Give us the details of what happened, and we’ll talk you through every step of your claim.


What happens if my car is stolen?

As soon as you’ve got over the initial shock, your first step should be to call us to report the incident. We’re here to help 24/7, 365 days a year.

My claim was dealt with almost straight away, my mind was put at ease and the repairs to my car were done very quickly and professionally
Lisa – Dungarvan, Co. Waterford

Even More Motor Insurance Benefits

Keeping you ready for the real world means that we’re in your corner when you need us most. As a Liberty Insurance customer, you’ll also enjoy the following great benefits:


No claims bonus (or no claims discount)

We believe that you should be rewarded for safe and responsible driving. So the more years you drive without any claims, the bigger your discount will be, up to a limit of nine years. Terms and conditions apply.


Driving other cars

If your certificate of insurance says so, we will also cover you, the policyholder, for your liability to other people while you are driving any other private motor car which you do not own or have not hired under a hire-purchase or lease agreement. Terms and conditions apply.

Liberty Insurance are efficient and polite in their dealings with a customer who has had stress of an accident
Martynn – Athgarvan, Co. Kildare