Motor Insurance Claims

When you need us most, Liberty Insurance is here for you. Your Motor Insurance claim will be handled with the care it deserves. All of our Personal Claims Handlers are accredited by the Insurance Institute of Ireland, ensuring you get the best service possible. 97%* of our Motor Insurance claims are settled without quibble. That's insurance the way it should be.

Report a Claim

Report a Claim

Our dedicated Irish based team of Personal Claims Handlers are in place to provide you with exceptional service and assistance. Download our policy booklet for all the information you need about what’s covered.
Alternatively you can email our dedicated Motor claims team.


Windscreen Repair

Windscreen Repair*

If your windscreen suffers damage, for example a chip from a stone, our Comprehensive motor policies include windscreen repair as standard. 89% of our customers served in 2016 rated our windscreen repair service as excellent.

[*] Windscreen Replacement Excess applies should your windscreen be deemed unrepairable by the glass technician. You pay the first amount as outlined in your policy schedule and we pay the rest.

Breakdown Assistance

Breakdown Assistance*

If your vehicle breaks down or just refuses to start Liberty Insurance will be there for you, quickly. We’ll provide road side assistance that, in the majority of cases, will be with you in less than 1 hour.
Available with policies that include breakdown assistance (including Homestart).

* Windscreen and breakdown cover do not apply on commercial policies.

Breakdown Assistance Abroad2

European Cover

When you want to get away on a much needed holiday in Europe, attend a semester or a short term work assignment abroad we will extend your cover to the same level you use at home (as shown in your schedule). We provide the minimum cover you need by law to use your car in any EU country or any other country which has made arrangements to meet the minimum insurance requirements of the Commission of the European Union, for up to 93 days. Driving other cars and breakdown assistance do not apply while you are using your car abroad.

Guaranteed Repair Network

Guaranteed Repair Network

When you’ve gone through the stress of a car accident, the last thing you want is to have any additional headaches having your vehicle repaired. With a Comprehensive policy, you get the option of a Guaranteed Repair Network to help get you back on the road as quickly and as easily as possible.

If you choose to, you can select your own garage and we will liaise with them directly.

Also includes:

  • Making a Claim
  • What happens if I am involved in an accident?
  • What happens if my car is stolen?
Making a Motor Insurance Claim

Making a Claim

You get Car Insurance the way it should be with Liberty Insurance and that includes getting the help and support you need when you’re making a claim.

Just call our 24/7 helpline 1850 85 85 30 (have your insurance policy number, driving licence and NCT certificate to hand), give us the details of what happened and we’ll give you advice every step of the way, to resolve your claim as quickly as possible.

24/7 Accident / Breakdown Assistance

What happens if I am involved in an accident?

If you’ve been in an accident, call us, we’re here for you 24/7. Give us the details of what happened and we’ll give you advice every step of the way through your claim.

As well as calling us, you should also follow these steps:

  • Take pictures of the cars at the accident scene
  • Notify An Garda Síochána immediately
  • Note the insurance and contact details of the other parties involved
  • Note the names, addresses and phone numbers of any independent witnesses
  • Do not admit liability

If you have an accident with a motorist visiting from outside the country, you should also contact the Motor Insurers Bureau of Ireland. Website: Telephone number: 00 353 1 6769944

24/7 Claims Helpline

What happens if my car is stolen?

If you realise your vehicle is missing, your first reaction will no doubt be shock. Your second reaction should be to call us to report the incident, we’re here to help 24/7.

You should also follow these steps:

  • Complete a motor theft report form (available at the bottom of this page) and have it stamped by An Garda Síochána
  • Send the completed motor theft report form to Liberty Insurance
  • If your car is recovered, you should contact us immediately and let us know its location
My claim was dealt with almost straight away, my mind was put at ease and the repairs to my car were done very quickly and professionally Lisa – Dungarvan, Co. Waterford

More Motor Insurance Benefits

Insurance the way it should be means being here for you when you need us and ensuring we have the best products to deliver the best service. Here are some additional benefits:

No claims bonus

No claims bonus (or no claims discount)

A reward for your safe driving. The more years you drive without any claims, the bigger your discount will be, up to a limit of five years. Terms and conditions apply.

Step Back No Claims protection

Step Back No Claims protection

Gives you peace of mind in knowing that one claim will not mean you need to start again with your no claims bonus. Terms and conditions apply.

Liberty are efficient and polite in their dealings with a customer who has had stress of an accident Martynn – Athgarvan, Co. Kildare

*Based on the number of claims closed versus complaints received for claims registered and closed in 2016.