Changing the landscape of insurance in Ireland
The Consumer Insurance Contracts Act 2019 (the Act) aimed to improve the transparency of policy wordings and insurer procedures and strengthen your consumer rights.
The Act was signed on 26th December 2019. Certain sections of the Act were enacted on 1st September 2020, with further sections coming into effect on 1st September 2021.
At Liberty Insurance, we are committed to ensuring you have all the information you need before and after taking out a policy with us. We continue to provide our systems, policies and procedures are updated to comply with this legislation.
In September 2020, as part of CICA phase one, we introduced positive changes in how we operate and serve you as our customer, for example:
- Short period cancellation rates were abolished;
- Policy booklets were updated in line with this legislation;
- Our claims handling procedures underwent some changes;
- Before and after-sales information was enhanced.