Everything You Need to Know About Liberty Payments: All in One Place

Published on 6 March 2023

At Liberty Insurance, we know a thing or two about handling the unexpected. From an unfortunate bump with another car to a burst pipe causing a flood in the kitchen, we’ve seen and dealt with it all. What’s more, we’re the company that understands change.

If you’ve found yourself in an unexpected situation that has affected your Liberty payments, don’t worry — we’re here for you. As part of our commitment to our customers, we’ve put together a range of ready-made resources that’ll help you find the solution to your payment issue.


1. We’re here to help


Need help with your Liberty payments?

We can guide you through the payment process with a series of small, simple steps. Whether you prefer to browse online or speak to someone, we have you covered.

Visit our website

Our website is the best place to get up-to-date information on all things payment related. For answers to many of your most-asked questions, take a look through our Help Centre. This is a great place to find general information such as changing payment plan dates, starting a new paperless mandate and debit/credit card changes.

Also, if you’re looking for general tips on keeping safe online, FraudSMART offers simple and impartial advice.

Give us a call

If your policy begins with GEI, call 1800 891 890 to discuss your Liberty payments. If your policy begins with XB, call 01 553 4040. Our friendly customer service team is available to take your call Monday to Friday, 9 a.m. to 6 p.m.

We understand that life is complicated, and it might be difficult at times to make your payments. That’s why we’ll work with you to make it as easy as possible for you with a range of options to get you back on track.

If you find that you’re still unable to make the required payments, your policy will be cancelled. For more details on what this means for you, visit our FAQ section or get in touch with our team — everything’s easier when you talk it through.


2. Choose your preferred payment option


Pay for changes made to your policy

If your policy begins with GEI, and you’ve made a change, you can pay for it online easily and quickly. All you need is your Liberty policy number. You can find this number in any email you’ve received from us. It’s also on your insurance disc — you should be able to view it through your car’s windscreen.

Pay for changes


Pay for a missed direct debit instalment

Did you miss a monthly direct debit instalment? No problem. Just enter your policy reference number beginning with GEI, which you can find in any email or letter you’ve received from us, and on your insurance disc.

If your policy begins with XB, you can make a missed payment by clicking here.

Pay for a Legacy (GEI) missed payment

Pay for a GDE (XB) missed payment


3. Review your options for changing cover or making changes to your policy


Need to make changes to your policy?

We understand that your circumstances might change, and you will need to adapt your insurance policy to reflect this. If you’re looking to make changes to your policy, you can choose any one of the options below:

If your policy begins with XB

Call us on 01 553 4040 to make changes to your policy. Our team will be happy to help you.

If your policy begins with GEI

You may be able to make the change you need faster online. All of the below options are available to you on our website:

For more information on how to manage other changes to your car policy, click here.

If you’re not able to get the answer you need, or would prefer to speak to a member of our team, please contact us here.

Liberty Payments Financial Assistance


4. Choose your cover and care


Only pay for what you need

At Liberty Insurance, we know that every customer is different, with unique needs. That’s why we offer customised insurance products and policies that suit your individual requirements.

You can compare our car cover, home policies and other insurances easily, and select the products that work best for you. We also offer additional options within our policies, so that you can choose only what you need — for example, Buildings only, Contents only, or Buildings and Contents cover together.

Car insurance

Our car insurance cover is available as standard for young drivers and experienced drivers. We provide cover for diesel, petrol and electric or hybrid cars, as well as motorcycles and most commercial vehicles.

In addition to the many optional extras available, our car insurance includes a range of great features and benefits (terms and conditions apply). For example, depending on the cover you choose, you may be able to enjoy windscreen cover, a courtesy car and breakdown assistance. If you wish to make changes to your policy, terms and conditions will apply.

Compare Car Insurance


Home insurance

Discover our home insurance cover that allows you to choose from Buildings only, Contents only, and Buildings and Contents cover. These policies also come with optional upgrades to protect your property against accidental damage. Depending on which cover you choose, you can also enjoy a wide range of extra benefits including emergency home repair, replacement locks and wedding and Christmas gifts.

Buildings insurance


If you’d like to insure your buildings only, this is the option for you. This policy provides all the protection and benefits you need to feel secure. This includes accidental damage, public liability and 24-hour access to an emergency home repair helpline.

Contents insurance


We can help you protect what matters most to you. Our contents insurance covers money up to €500, credit cards up to €1,500 and ‘new for old’ content replacement with no wear and tear deduction from your claim payment. That’s home insurance — futureproofed.

Motorcycle insurance

Prefer to travel on two wheels? Liberty insurance has great value cover and care for motorcyclists. Choose the motorcycle insurance policy that works for you and your bike. Among the many benefits on offer, you can avail of Step-back No Claims Protection, 24-hour breakdown cover and a monthly payment plan.


5. Read our FAQs


Browse these helpful topics on making a payment to find the answers to our customers’ most frequently asked questions about making payments.


6. Access helpful resources


Looking for a specific link or document? These are our top-requested resources:

Get a document: Choose from a selection of handy documents, forms and certificates.

Retrieve quote:  Find a quote, pay for an existing one or request a new one.

Fees and charges: Take a read through a full list of all the costs that apply to your policy.


7. Manage your policy


Making it easy to stay in control of your policy and payments

Here at Liberty, we understand change and recognise that dealing with the unexpected is part of life. That's why we make it easy to change your home policy, add a cover option, pay for a renewal or access all the documentation you need online.

If you need extra help or want to talk through your payment options, our expert customer service team is available to take your call Monday to Friday, 9 a.m. to 6 p.m.

Whatever you need, we’ll work hard to help you find a simple, stress-free solution. That’s Liberty.

Manage my policy